Terms of Service

Last updated: 1 April 2026

1. Overview

Payxem is a billing, invoicing, and payment tracking platform operated by a group of companies and partnerships, including Kreative Minds (UAE) and Linc Global Inc. (US/UK), along with affiliated entities.

Payxem is not a bank, financial institution, or money service business.

By using Payxem, you agree to these Terms.

2. Nature of Service

Payxem provides:

• Invoice creation and management tools
• Payment link generation
• Payment status tracking
• Ledger-wallet display for internal accounting
• Payout request and record management

Payxem does not:

• Hold or store customer funds
• Process payments directly
• Provide escrow or custody services

All payments are processed by third-party providers such as Stripe, PayPal, or other supported services.

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Use Payxem for lawful purposes only
• Comply with applicable laws in your country
• Keep your account credentials secure

You are fully responsible for:

• Your services or products
• Client communication
• Delivery and fulfillment
• Handling disputes, refunds, or claims

4. Payments and Fees

Payxem may charge a platform service fee (currently 2.9% + $0.30 per payment, subject to updates).

Important:

• Payment processor fees (Stripe, PayPal, etc.) are separate
• Payxem does not control third-party fees
• Fees may change with or without notice

5. Ledger-Wallet and Balance Display

The "ledger-wallet", "available balance", and "pending balance" shown in Payxem are:

• Internal tracking records
• Based on transaction data and confirmations
• Not stored or safeguarded funds (real funds remain in payment processor i.e. PayPal, Stripe, or bank)

Actual funds remain in your payment processor or bank accounts.

6. Payouts and Withdrawals

Payout requests submitted through Payxem are:

• Requests for manual settlement
• Subject to administrative review and approval

Payxem:

• Does not automatically transfer funds
• May approve, delay, or reject requests based on review
• Relies on external payment methods for settlement

Users are responsible for providing accurate payout details.

7. Disputes and Chargebacks

Payxem is not responsible for disputes between users and their clients. All disputes must be handled directly between the service provider, the client, or through the relevant payment processor.

For risk management and compliance with third-party payment processor requirements, Payxem applies a standard holding period of up to 7 business/working days on incoming payments before they are considered available for withdrawal. Funds are released within 7 business days after security clearance. Business days exclude weekends (Saturday & Sunday) and public holidays.

In the event of a chargeback, dispute, refund, or payment reversal:

• Payxem may adjust the user's internal balance accordingly
• Payxem may deduct the disputed amount from available or future balances
• If funds related to a disputed transaction have already been withdrawn, the user remains fully liable for that amount

If the user fails to return or settle the disputed amount:

• Payxem reserves the right to recover the amount from future earnings or balances
• Payxem may suspend payouts, restrict account access, or limit platform usage
• Payxem may initiate recovery actions, including legal action where applicable

These measures are implemented to protect platform integrity, reduce fraud risk, and comply with third-party payment processor requirements.

Users agree to cooperate in resolving disputes and maintain sufficient balance to cover potential reversals.

8. Prohibited Activities

You may not use Payxem for:

• Fraudulent or deceptive activities
• Illegal goods or services
• Money laundering or misuse of funds
• Misrepresentation or identity abuse

Accounts may be suspended or terminated if suspicious activity is detected.

9. Account Suspension and Termination

We may suspend or terminate accounts if:

• These Terms are violated
• Fraud or suspicious activity is detected
• Required compliance information is not provided

You may stop using Payxem at any time.

10. Data and Privacy

We collect and store data necessary to operate the platform, including:

• User information
• Invoices and records
• Transaction data

We take reasonable measures to protect your data. Users are responsible for maintaining their own records where required.

11. Limitation of Liability

Payxem is provided "as is".

We are not liable for:

• Financial losses
• Missed or delayed payments
• Disputes between users and clients
• Errors from third-party services

Use of the platform is at your own risk.

12. Third-Party Services

Payxem integrates with third-party providers including payment processors and infrastructure services. We are not responsible for their performance, availability, or policies.

13. Changes to Terms

We may update these Terms at any time. Continued use of Payxem means you accept the updated Terms.

14. Contact

Support email: [email protected]

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Payxem — A payment facilitation and tracking platform, not a financial institution.